At Desjardins Financial Security Independent Network, SFL Wealth Management, Desjardins Financial Security Investments Inc. and SFL Investments, we understand how important it is to protect the information you exchange with us online. Security and privacy are two of our highest priorities. That's why we put such efforts into ensuring the information you send us remains confidential. All of our employees must adhere to the strict standards defined in our privacy policy, which you are encouraged to read. Please also take a few moments to read about the steps we have taken to make your online activities safer and learn what you can do to protect yourself on the internet:
Desjardins Financial Security Independent Network, SFL Wealth Management, Desjardins Financial Security Investments Inc. and SFL Investments recognize the importance of maintaining security and guarding against the piracy of the information you exchange with us over the Internet.
Security and privacy are among our highest priorities. We have devoted a great deal of effort to ensuring that our online security measures keep your information strictly confidential. All our employees must adhere to the strict confidentiality standards outlined in confidentiality statement, which we invite you to consult.
Please take a few moments to read about the steps we have taken to make your online activities safe.
Our sites have been optimized to support the following browsers, all of which use recognized security protocols that are aumatically activated when you log in.
The secure sections of our website use the SSL protocol. When confidential information such as your name, address or password is sent over the internet, the SSL protocol is used to make sure the information stays confidential and isn't altered in any way during transmission. Because the information is encrypted, it can't be read as it travels between your browser and our site. Firewalls are another security feature we offer. Information being sent over the Internet passes through a number of safety checkpoints between your computer and our systems. This prevents unauthorized access to our systems. To benefit from the security offered by the SSL protocol, you need to use a 128-bit encryption browser, such as Internet Explorer versions 4.01 and up (for PCs) and 4.5 and up (for Macs). Please note that the Representative's virtual office (Webi) doesn't support Macs.
Cookies are blocks of text placed in a file on your computer's hard drive when you visit a website. While a code in the cookie file enables the site to label you as a particular user, it doesn't identify you by name or address. Your privacy and security are not compromised when you accept a cookie from our website.
Our website allows you to save information so you can stop when you want and pick up from where you left off. But to get the most out of this feature while protecting your privacy and security, you should follow a few simple precautions.
• Saving personal information
• Logging off
• Passwords: the first word in security
• Effective password management
• Secure page certificate
• Your browser's encryption level and security settings
You shouldn't give your Desjardins Financial Security password to anyone. Only you should know what your password is, and you should change it regularly.
Your password must be from 8-10 characters long and contain at least one letter and one number.
If you forget your password, you can check the password reminder you selected when you chose your Desjardins Financial Security password. For additional security, access to the password reminder is hidden behind one piece of personal information. If, after getting the reminder, you still can't remember your password, please contact us. We'll reset your personal file so you can enter a new password.
After five failed attempts to log on with an incorrect password, the system will automatically block access to your Personal File. To unblock it, please contact us.We'll reset your personal file so you can enter a new password.
After you've finished your session, you should log off so no one can access your file. If you're going to be away from your computer, especially if you don't expect to time out, you should log off by closing your browser window.
If you forget to log off, the system will automatically log you out after a certain time has elapsed with no activity.
Your password isn't something to be taken lightly. As harmless as it may seem, a weak password can easily be guessed by an impostor. By following a few simple rules, you can create passwords that will ensure your online privacy and security.
- Always include at least one letter and one number. Including special characters (e.g. @, ?, &, etc.) makes it even more secure.
- Avoid re-using recent passwords.
- Don't choose obvious passwords, and avoid creating a password based on:
High-tech impostors can get a substantial amount of information from dictionaries, mailing lists and social networking web sites and use it to guess your password.
To choose a strong password, try:
During sessions in our site's secure sections, you can verify that you are actually dealing with Desjardins Financial Security (and not with an unsolicited third party) by checking the secure page certificate:
Microsoft Internet Explorer (PC users) :
If you're using a Mac or a browser other than Internet Explorer, check your browser's help menu for how to display a secure page certificate.
Your browser security settings are another line of defence. Browsers allow you to receive alerts or notifications if:
There are two ways for your browser to show you that a web page uses security measures for data transfer:
To check your browser's encryption level:
*Macs are not supported by the Representatives' virtual office (Webi).
Phishing is a ploy that scam artists use when they send mass emails or text messages that look like they’re from a financial institution or legitimate company.
The emails and text messages are used by ill-intentioned people to steal your personal information or install malicious software on your computer, prompting you to click links or open attachments.
This kind of attack can cause serious damage: you could lose your data and the thieves could steal your personal information to commit further fraud.
Protect yourself by being vigilant and recognizing phishing attempts. A phishing email can take many forms but one common feature is that it’s always unsolicited.
Before clicking anything, check the information:
For information on phishing and how to protect yourself, visit www.desjardins.com/phishing , You will be redirected to an external website.
Pease report it to 1 866 335-0338 or email phishing@desjardins.com
On September 30, 2008, the Canadian Radio-television and Telecommunications Commission (CRTC) established the National Do Not Call List (National DNCL). Canadian consumers who want to receive fewer telemarketing calls can add their names to this list.
American citizens: please note that we do not conduct any telephone solicitation activities in the United States.
We've put everything in place to meet the CRTC's requirements. We also keep our own internal do not call list to respect our clients' choice not to receive calls, as we always have.
Here are a few answers to frequently asked questions about: